FAQ: Frequently Asked Questions

From the homepage, click on the pictogram matching the category of the vehicle or material you are looking for. You can, then, narrow down your research by adding criteria (bodywork, make, equipment, price, year, mileage or hours, localisation, condition, euro norm, number of axles, etc). To look at the datasheet of a vehicle or material, just click the picture or the title of the ad.

See the ads of: trucks

See the ads of construction equipments

See the ads of: handling equipments

See the ads of: farming materials

This means the ad has been online for less than 24 hours.

The Europa-Lastbiler.dk Research account helps you save time in your searches with custom tools: My watchlist, My saved searches, My email alerts, My published searches. These researching tools are free, you simply have to create an account to use them.

Comment: if you already have an account on the My.Via-mobilis.com account, you can use your login to access the Research account.

In the list of ads, click on the star to save an ad. Then, click on My selection (at the top of the page, below the search bar) to find your saved ads. Your ad selection will be saved for your next visit and you can see them from your Research account, tab My watchlist.

Click on the Pin button to save your selected criteria. Your saved research is stored for your next visit, you can also find them in your Research account, tab My saved searches.

You can create and manage your email alerts from your Search account, tab My email alert. You just need to add your search criteria.

You will then be informed by email when a seller posts an ad matching your search criteria. You can create several email alerts and choose at which frequency you want to get new ads.

You can create and manage your search ads from your Research account, tab My published searches. Fill in the form regarding the searched vehicle or material, it will be displayed among our buyers after validation for our services.

Don’t forget to add your contact details to be contacter by sellers.

From the ad’s datasheet, you have several possibilities to contact the seller, display the seller’s number, send him an email from the datasheet, request an appointment with him or a call back.

You can contact the seller via Whatsapp, if the mobile phone number has been added.

If you don’t want to receive any emails from us, click on the unsubscribe link at the bottom of our emails/newsletters. You can also change your preferences in My profile > My preferences.

Send us your questions or comments by filling in the contact form or contact our customer service at .

The My.Via-Mobilis user account has been designed for material and vehicle sellers. From your account, you can post your ads, check your statistics, your invoices, create a commercial document in PDF, see the buyers’ research, buy a pack of credits and manage your visibility options.

The registration is easy and free. On the My.Via-Mobilis.com homepage, click on Create my account. Enter a valid email address, it will be your login. You will, then, get a confirmation email.

Once registered, you can post an ad or create an email alert if you are looking for a vehicle or material.

Click here to create an account

You can change your information on your My.Via-Mobilis account, tab My account > My contact details. In order to improve the protection of your account and reinforce your safety, your phone numbers and your email address cannot be modified online. If you want to modify them, please contact your advisor.

If it’s a first log in, check if you confirmed your email address. The confirmation email maybe got in your spams.

Check if you are trying to log in with the email address used to create your account.

Click on the link Lost password and enter the email address you used to open the account.

If you forgot your username, contact-us.

If you don’t want to get any email from us anymore, click on the unsubscribe link at the bottom of our email/newsletters. You can also change the preferences in Your account > Change this contact.

If you want buyers to contact you through Whatsapp, simply enter your phone number in My contact details > Change this contact and tick “I want to be contacted via WhatsApp.”

You can post an ad from your My.Via-Mobilis account by clicking on Post an ad. Choose the category of your vehicle or material then fill in the deposit form. Be careful to fill in as many fields as possible. Your ad will benefit from a maximum visibility among buyers.

Already registered? Click here to post an ad

Haven’t registered yet? Click here to create your account

It is possible that your type of vehicle or material is not yet in our database.

When you post an ad, you can click on Add a make

To help you fill in the deposit form, certain fields are marked by a symbol:

The fields with this symbol are mandatory.

The fields with this symbol are advised to bring more visibility to your ads.

We advise you to fill in the recommended fields, these are criteria buyers use to search for vehicles.

Tip: Fill in as much field as possible, even the optional ones so that your ad, so that your ad is more visible and get buyers interested.

Price: It is strongly adviced to add a selling price on your ad as it an important element for the buyer.

Picture: You can add up to 16 pictures. Your pictures should be in format .jpg. You can choose the order of the pictures by clicking on the arrows below the pictures. Warning! An ad without picture is 7 times less seen than an ad with picture.

Video: You can add a video to showcase your vehicle or material. Simply add a link to your video. The videos coming from the following websites are directly displayed from the datasheet: dailymotion.com, youtube.com and vimeo.com

Additional information: You can write in this field all the information that don’t appear in the fields of the form. Don’t hesitate to give as much details as possible to ensure more visibility to your ad.

More options: By clicking on this link More options at the bottom of the form, you can tick the additional equipments of your vehicle or material.

Something to know: all the data you enter will be displayed in the Datasheet of your vehicle or material.

Once you’ve written your classified ad, it will be validated by our services and will be visible in the following hours, or on the following working day.

When you post an ad by the unit, it is visible online for 30 days. You can, then, extend this period at the end of the month.

When you subscribe to a contract, your ads are online for the duration of your subscription.

You can put your ads offline from your user account, for instance when a vehicle is sold.

If you post an ad for the first time, your advisor will contact you in order to check your identity.

Each ad is manually validated. Your ad will be online in one business day maximum.

Check if you have correctly validated your basket and paid for your order.

Without subscription, your ads will be online for 30 days. Beyond that, you can extend it from your user account.

With a subscription, your ad will be online for as long as your subscription runs, except if you make a change (removal of the ad).

You can change your ad (data, pictures) from your My.Via-Mobilis user account> My ads. Click on the pen icon to change your ad.

Careful! For any modification regarding the type of vehicle or material (for instance: truck => bus), contact our customer service at from Monday to Friday from 9am to 12pm and from 1.30pm to 5.30pm.

It may take some time for a modification in your classified ad to be online. However, if these modifications don’t appear, don’t forget that your browser saves all your online activities and it sometimes needs to be updated to show new data. Click simultaneously on the Ctrl and F5 keys on your keyboard to refresh your browser.

From the fleet management page, click on the basket icon.

The statistics of your ads are accessible from the tab My statistics.

The page General statistics gives you the number of monthly consultations and the contacts, for all your ads.

This page Detailed statistics gives you the number of consultations and contacts, for each of your ads.

A credit is a mean of payment to post your ads and buy visibility options.

The credits can only be used to post ads by the unit and to buy visibility options. The credits are neither exchangeable nor refundable.

With sliding prices, the credit packs allow you to save more. Moreover, you save time when posting your ads as you don’t have to enter your bank details.

Your credits will be automatically deducted in your basket during your next purchases.

The credits are valid for one year from the date of purchase. You will get an email when the validity period approaches.

You can buy a credit pack when you post an ad or by clicking on My account > My credits.

Click here to buy a pack of credits

We offer several visibility options you can buy with your credits (see section Credit packs):

• Highlight Option: to make your ad stand out with a different colour

• Refresh Option: to put your ad back at the top of the listing

• Automatic Refresh Option: to put your ads back at the top of the listing, at the frequency of your choice (every day or every week).

• Featured ad option: to put your ad above the listing of its category, pour placer votre annonce au-dessus du listing de sa catégorie, for a desired time (1, 3 or 7 days).

Click here to buy a pack of credits

You can apply visibility options when posting your ad (the options will be offered when posting the ad), and at any given moment if the ad is already online (from the fleet management page).

After applying a Refresh option, your ad will be back at the top after one hour maximum.

We offer 2 options:

• If you are a private individual or don’t have lots of ads to post, you pay each ad posted. The prices per ad are available on the homepage of our websites.

• If you are a professional, you can benefit from adapted prices depending on the volume of ads you want to post. For more information, contact us at , Monday through Friday, from 9am to 12pm and from 1.30pm to 5.30pm.

To know the decreasing prices of the credit packs, go to your My.Via-Mobilis.com account, tab My account > My credits.

Once you’ve posted your ads, you can pay via debit card through the secure online payment interface or Paypal.

If you bought credits, they will directly be deducted from your basket.

For recurring payments (for a subscription), you can pay via direct debit or SEPA credit transfer.

When you pay online, your bank might ask for this code in order to protect your bank data and transactions. If you don’t know this security code, we advice you to contact your bank.

Due to environmental considerations, you don’t send invoices by mail anymore. When an invoice is available, we send it by email. You have the possibility to enter a different email address, than the one you are using as your login, to receive the electronic invoices.

You can find all your invoices in your My.Via-Mobilis.com user account by clicking on My Account > My invoices.

Send us your questions or comments by filling in the contact form or contact our customer service at .